The whole process was easy, but delayed, which is understandable with what’s going on with this virus going around. The one thing that ruined almost my whole order was the delivery driver just placing the package inside my gate and leaving rather than letting us know the package had arrived. I guess he didn’t want to come to the door because of my little miniature schnauzer. Sometime in the next couple of hours before I saw the package, my dog chewed into the box and tore open 2 of the 3 items. So I received 1 out of the 3 packages of this crema de aji and it tastes wonderful.