Shipping Policy

General Info

ZocaloFoods.com accepts orders 24 hours a day, every day of the week. All orders are shipped from our location in New York via USPS, UPS or FedEx. To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.

The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic may take up to 2-3 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate (could be less) and doesn't include weekends or holidays.

Shipping Rates & Timelines

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations may take 1-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

We offer USPS Priority Mail, UPS and FedEx to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

Method Processing Time In-Transit Time Expected Delivery

Standard Domestic Shipping

2-3 Business Days*

1-5 Business Days*

3-8 Business Days*

*"Business days" are defined as Monday-Friday, excluding holidays.

Below is a list of estimated shipping times for in-stock merchandise to be shipped from our warehouses and delivered to you.

Order Submitted By Order Shipped By Expected Delivery

Sunday

Tuesday-Wednesday

1-5 Business Days Later*

Monday

Wednesday- Thursday

1-5 Business Days Later*

Tuesday

Thursday- Friday

1-5 Business Days Later*

Wednesday

Friday- Monday

1-5 Business Days Later*

Thursday

Monday- Tuesday

1-5 Business Days Later*

Friday

Tuesday- Wednesday

1-5 Business Days Later*

Saturday

Tuesday-Wednesday

1-5 Business Days Later*

Please note:

  • "Business days" are defined as Monday-Friday, excluding holidays.
  • When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Estimated Delivery Times from when you Receive Shipment Confirmation email using USPS

Estimated Delivery Times from when you Receive Shipment Confirmation email using FedEx

Estimated Delivery Times from when you Receive Shipment Confirmation email using UPS

Click here for all frequently asked questions regarding shipping.

If your items arrived damaged or we shipped the incorrect items, email us and we can send replacements. Contact us