Track your order status with your Order # or Tracking number HERE!

Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse. Thank you for your patience.

Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment (you will receive this email only if you selected the email confirmation option when placing your order). Questions about your order? Contact us


How can I track my package?

There are three (3) ways to check the tracking information available for your package:

  1. Click here to track your package via the Zocalo Foods Website (you must enter your Order Number and Email Address).
  2. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  3. Depending on the shipping method selected you may visit USPS.com, UPS.com, or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website.

I placed and order, but haven't seen any movement from Zocalo Foods, What's going on??

Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full shipping policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

My order was confirmed, but I just got an email that state that I received a refund. What does this mean? 

One or more of your items may have sold out since your order was processed. But don’t worry! The rest of your order will be on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

I placed an order, but never received a confirmation email.

If you do not receive an email from Zocalo Foods within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Zocalo Foods account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing customerservice@zocalofoods.com or by clicking here.

Why was my order cancelled?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
  • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.